Relational Security Officer, Integrated Protection Services

Job Summary:

In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
The Relational Security Officer reports to the Coordinator, Relational Security, Integrated Protection Services (IPS) Operations, maintains and enforces security of persons and property in accordance with established policies and procedures. Patrols buildings and grounds, responds to disturbances, emergencies and codes, assesses and identifies risks, safety and security hazards; investigates and resolves security related situations utilizing non-violent interventions; consults with staff and documents/reports incidents as required. Participates in photo identification and security system programs, utilizes and operates various security systems, provides pre/post flight safety inspections of heliports, liaises with related community officials, provides First Aid services, maintains a daily log of events and prepares detailed reports.

Duties/Accountabilities:

1. Patrols buildings and grounds, including utilizing computerized surveillance equipment and video monitoring systems. Enforces regulations and security procedures. Identifies risks, safety and security hazards and takes appropriate action. Checks doors, windows and entrances, securing same to prevent unauthorized entrance by others.
2. Responds to emergencies such as the C&W/PHSA Disaster Plans, emergency codes, and physically aggressive patients/persons; assesses the situation, consults with medical staff and others, and takes appropriate action as required.
3. Investigates, resolves and reports disturbances utilizing non-violent interventions. Documents and reports incidents in accordance with established Protection Services procedures.
4. Provides security for C&W/PHSA patients, as requested by the patient care team, to maintain a safe and orderly workplace. Provides security escort for staff and patients as required. Responds to requests for assistance from staff, patients and the public.
5. Participates in photo identification and security system programs through methods such as taking staff photos, card access information and entering database information.
6. Utilizes and operates various security systems such as photo identification, access control, CCTV, panic/duress, and other security system programs.
7. Provides pre/post flight safety inspections of heliports following appropriate departmental procedures.
8. Liaises with fire, police and other related community officials regarding fire and security protocol, response, incidents and investigations per department guidelines.
9. Provides First Aid services to injured persons, completes required documentation and maintains supplies.
10. Maintains a daily log of events and prepares detailed reports.
11. Performs other related duties as assigned.

Qualifications:

Education, Training and Experience
• Current BC Security Guard License, OFA Level II Certification, and Certification of Training Completion in Advanced Security Training.
• One year's recent related experience or an equivalent combination of education, training and experience.
• Current, valid B.C. Class 5 vehicle license.
Skills and Abilities
• Ability to communicate effectively, both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to operate related equipment.
• Ability to organize work.